PRIVACY POLICY

Effective Date: January 14, 2025

Introduction

At Snapkreva, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, snapkreva.com, use our services, or purchase our products. We encourage you to read this policy carefully to understand our practices regarding your personal data. By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. Snapkreva reserves the right to modify this Privacy Policy at any time, and it is your responsibility to review this policy periodically for updates. Your continued use of our website or services after any modifications constitutes your acceptance of those changes.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

I. Information We Collect

  1. Personal Information: We may collect the following types of personal information from you:

    • Contact Information: Name, address, email address, phone number.

    • Payment Information: Credit card details, billing address, and other payment-related information. Note that payment information is processed via secure third-party processors and we do not store your full card details.

    • Account Information: Username, password, and other account details if you create an account on our website.

    • Order Information: Details of the products you purchase and your order history.

    • Shipping Information: Shipping address, delivery preferences, and related details.

    • Communication Information: Records of correspondence with us, including customer support interactions.

    • Demographic Information: Information such as age, gender, and interests, which may be collected through surveys or optional user profile fields.

  2. Non-Personal Information: We may also collect non-personal information automatically when you interact with our website, such as:

    • Device Information: Type of device, operating system, browser type, and IP address.

    • Website Usage Information: Pages visited, time spent on the site, links clicked, and other browsing behavior.

    • Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve user experience and analyze site traffic.

  3. Information from Third Parties: We may receive information about you from third parties such as payment processors, shipping carriers, marketing partners, and social media platforms (if you interact with us through these platforms).

II. How We Use Your Information

  1. Order Processing: To fulfill your orders, process payments, and deliver products.

  2. Account Management: To create, manage, and maintain your account on our website.

  3. Customer Support: To respond to your inquiries, provide assistance, and resolve issues.

  4. Communication: To communicate with you regarding your orders, updates, promotions, and important announcements.

  5. Personalization: To personalize your experience on our website and recommend products or services that may interest you.

  6. Website Improvement: To analyze website usage patterns, optimize our site, and improve user experience.

  7. Marketing and Advertising: To send you marketing materials, promotions, and advertising (only if you have opted-in to receive such communications).

  8. Legal Compliance: To comply with legal requirements, regulations, and law enforcement requests.

  9. Fraud Prevention: To detect and prevent fraudulent activities and ensure the security of our website and your transactions.

III. How We Share Your Information

  1. Service Providers: We may share your information with third-party service providers who assist us with website hosting, payment processing, shipping, marketing, analytics, and customer service.

  2. Business Partners: We may share your information with our business partners, affiliates, or distributors to provide you with enhanced services.

  3. Legal Requirements: We may disclose your information if required by law, in response to legal process, or to protect our rights or the rights of others.

  4. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

  5. With Your Consent: We may share your information with other third parties if you have provided us with your express consent.

IV. Cookies and Tracking Technologies

  1. Cookies: We use cookies to enhance user experience, track website usage, and personalize content. Cookies are small text files stored on your device. You can control cookies through your browser settings.

  2. Web Beacons: Web beacons are small graphic images that help us track your interactions with our website and emails.

  3. Third-Party Tracking: We may allow third-party analytics providers and advertising networks to use cookies and tracking technologies on our website.

  4. Do Not Track Signals: Our website does not currently respond to Do Not Track signals from browsers.

V. Your Choices and Rights

  1. Access and Correction: You have the right to access, review, and update the personal information we hold about you.

  2. Opt-Out of Marketing: You can opt-out of receiving marketing emails from us at any time by using the unsubscribe link in our emails or by contacting us directly.

  3. Data Portability: You have the right to request a copy of your personal information in a structured, machine-readable format.

  4. Data Erasure: You can request the deletion of your personal information, subject to certain legal requirements and limitations.

  5. Cookie Management: You can manage your cookie preferences through your web browser settings to accept, reject, or delete cookies.

  6. Withdrawal of Consent: You can withdraw your consent for the collection and processing of your personal information, subject to certain limitations and legal requirements. Please note that this may impact your ability to use our services.

  7. Exercising Your Rights: To exercise any of these rights, please contact us using the contact information listed above. We will respond to your request within a reasonable timeframe and in accordance with applicable laws.

VI. Data Security

  1. Security Measures: We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

  2. Secure Storage: Your personal information is stored on secure servers and databases.

  3. Payment Security: Payment information is processed through secure, third-party payment gateways and we do not store your full payment card information.

  4. Password Protection: You are responsible for protecting your account password and for notifying us immediately if you suspect any unauthorized access to your account.

  5. No Guarantee: While we take significant measures to protect your data, no security system is foolproof and we cannot guarantee absolute security.

VII. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

VIII. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible.

IX. International Data Transfers

If you are accessing our website or services from a location outside of the United States, your personal information may be transferred to, processed, and stored in the United States. By using our website or services, you consent to the transfer of your information to the United States.

X. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party websites you visit.

XI. Changes to This Privacy Policy

Snapkreva reserves the right to modify this Privacy Policy at any time. We will post the revised policy on our website with an updated effective date. It is your responsibility to review this policy periodically for any changes. Your continued use of our website or services after the posting of changes constitutes your acceptance of those changes.

XII. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

We are committed to protecting your privacy and ensuring your trust in our services.