REFUND AND RETURN POLICY

Effective Date: January 14, 2025

Introduction

At Snapkreva, we are committed to ensuring your complete satisfaction with your purchase. We understand that sometimes returns and refunds are necessary, and we strive to make this process as smooth and straightforward as possible. This Refund and Return Policy outlines our guidelines for returning products and receiving refunds, ensuring a fair and transparent process for all our customers. Please read this policy carefully before making a purchase. By placing an order with Snapkreva, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. This policy is subject to change without notice, and it is the responsibility of the customer to review this policy periodically for updates.

Contact Information

If you have any questions or concerns about this policy, please contact us at:

I. General Return Guidelines

  1. Eligibility: Most products purchased from Snapkreva can be returned within 30 days from the date of purchase for a full refund, exchange, or store credit, subject to the conditions outlined in this policy.

  2. Condition of Returned Items: To be eligible for a return, the item must be:

    • Unused and in its original condition.

    • In its original packaging, with all included accessories, manuals, and documentation.

    • Free from any damage caused by the customer.

  3. Proof of Purchase: A valid proof of purchase (original receipt, order confirmation, or packing slip) is required for all returns.

  4. Return Authorization Number (RAN): Before returning any product, you must obtain a Return Authorization Number (RAN) from our customer service team. Returns without an RAN will not be accepted. Please contact us via phone or email to initiate the return process and obtain your RAN.

  5. Return Shipping:

    • Customers are responsible for all return shipping costs unless the product is defective or the return is a result of our error (e.g., wrong item shipped).

    • We recommend using a trackable shipping method and purchasing shipping insurance. Snapkreva is not responsible for any lost or damaged packages during the return shipping process.

  6. Packaging for Returns: Ensure returned items are packaged securely to prevent damage during shipping. We recommend using the original packaging whenever possible.

II. Specific Return Conditions

  1. New and Unused Items: Returns of new and unused items are accepted within 30 days of purchase, provided the item is in its original condition with all original packaging and accessories included.

  2. Defective Items: If you receive a defective item, please contact us immediately within 7 days of receipt, providing clear photos and a detailed description of the issue. We will provide a prepaid shipping label for the return of the defective item. Upon inspection, we will either replace the item, offer a full refund, or repair the item under warranty.

  3. Incorrect Items: If you receive an incorrect item, please contact us within 7 days of receipt. We will provide a prepaid shipping label for the return of the incorrect item and ship you the correct product as soon as possible.

  4. Used or Open Box Items: Items that have been opened or used and are not defective or an error on our part, are generally not eligible for return unless explicitly stated otherwise in the product description. These sales are often final unless otherwise noted.

  5. Non-Returnable Items: Certain items are not eligible for return or refund, including:

    • Gift cards

    • Software that has been opened or activated

    • Consumable products, such as film, batteries, and cleaning solutions, once opened

    • Items that are clearly marked as “non-returnable” or “final sale”

    • Items damaged by misuse, neglect, or accidental damage by the customer

    • Used items, unless covered by the warranty terms

III. Refund Process

  1. Refund Method: Refunds will be issued to the original method of payment.

  2. Processing Time: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

  3. Partial Refunds: In some cases, partial refunds may be issued if the returned item does not meet all the requirements of our return policy or if any accessories or original packaging is missing.

  4. Shipping Costs: Original shipping costs are non-refundable unless the return is a result of our error or a defective product.

  5. Exchanges: If you would like to exchange an item for another product, please contact us. You will generally need to return the original item and then make a new purchase.

IV. Warranty Returns

  1. Warranty Coverage: If your item is covered under warranty, we will follow the terms outlined in our Warranty Policy. Typically, warranty returns cover manufacturing defects and are not applicable to damage caused by misuse, accidents, or improper handling.

  2. Warranty Claim: To initiate a warranty claim, contact our customer service team with your original proof of purchase, a detailed description of the issue, and supporting images or videos. We may require the item to be returned for inspection and assessment.

V. Special Conditions

  1. Promotional Items: Products bought as part of a promotion or bundle may require that all components of the promotion be returned together to receive a full refund.

  2. Custom Orders: Custom or special order items may not be eligible for return or refund, as they are made specifically to your requirements. This will be noted in the product description prior to your purchase.

VI. Policy Changes

Snapkreva reserves the right to modify or update this Refund and Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We recommend that you check this policy regularly to stay informed of any updates.

VII. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our customer service team.

We are here to help and want to ensure your experience with Snapkreva is positive.