SALES POLICY

Effective Date: January 14, 2025

Introduction

Welcome to Snapkreva, your trusted source for high-quality camera equipment and accessories. At Snapkreva, we are dedicated to providing our customers with an exceptional shopping experience, marked by transparency, reliability, and the highest standards of service. Our sales policy is designed to ensure that all transactions are conducted fairly, securely, and in accordance with applicable laws and regulations. We encourage you to read this policy carefully before making any purchase on our website or in-store. By accessing our website, making a purchase, or using our services, you acknowledge that you have read, understood, and agreed to be bound by the terms and conditions outlined in this document. This policy is subject to change without notice, and it is the responsibility of the customer to review this policy periodically for updates.

Contact Information

If you have any questions or concerns about this policy, please contact us at:

I. Ordering and Purchase

  1. Eligibility: To make a purchase from Snapkreva, you must be at least 18 years old or have the consent of a legal guardian. By placing an order, you represent and warrant that you meet this eligibility requirement.

  2. Order Placement: Orders can be placed through our website, over the phone, or in person at our retail location. Once you place an order, you will receive an acknowledgment via email confirming the details of your order. This acknowledgement does not constitute acceptance of your order. Acceptance occurs when we ship your order or, for in-store purchases, when payment is processed.

  3. Product Availability: All products are subject to availability. While we strive to maintain accurate stock levels, errors can occur. If an item you ordered is out of stock, we will notify you as soon as possible and provide options such as: a full refund, choosing a substitute product of equal or greater value, or waiting for the item to become available.

  4. Product Descriptions and Images: We make every effort to provide accurate product descriptions and images. However, colors and sizes may vary slightly due to differences in monitors and photography. Please read product specifications carefully before placing an order. Snapkreva is not liable for any discrepancies in product appearance due to variations in monitor settings.

  5. Pricing: Product prices are as displayed on our website at the time of purchase. We reserve the right to change prices without prior notice. Prices do not include shipping and applicable taxes, which will be calculated at checkout.

  6. Payment Methods: We accept major credit cards, debit cards, and other payment methods as specified on our website. By providing your payment information, you authorize us to charge the total amount of your order. Your payment information is processed through a secure third-party payment gateway. We do not store your credit card details on our servers.

  7. Order Confirmation: Upon successful payment, you will receive an order confirmation via email with details about your purchase, including order number, purchased items, and shipping address. It is your responsibility to ensure all information is accurate. Please contact us immediately if you find any errors.

  8. Pre-Orders: Snapkreva may offer pre-ordering on select products. Estimated delivery dates are provided, but delays may occur due to unforeseen circumstances. We will keep you updated on any changes to the estimated shipping timeline for your pre-ordered items.

II. Shipping and Delivery

  1. Shipping Options: We offer various shipping options, which will be available for you to choose at checkout. Shipping costs are calculated based on your location and the weight of your order. Delivery times may vary depending on the shipping method and your location. We will provide tracking information to monitor the delivery status of your purchase.

  2. Shipping Address: It is your responsibility to provide accurate shipping information. We are not responsible for any delivery delays or misdelivery due to incorrect information. Please double-check your shipping address before confirming your order.

  3. Delivery Times: We strive to ship your order as quickly as possible. However, delivery times may vary depending on carrier conditions, location, weather, and holidays. Delivery dates are estimates only and not guaranteed.

  4. International Shipping: Snapkreva offers international shipping to certain locations. International shipments may be subject to customs fees and import taxes. These fees are the responsibility of the customer.

  5. Tracking: Once your order has been shipped, you will receive a tracking number via email. Use this number to monitor the delivery progress of your package. We are not responsible for any delays or issues caused by shipping carriers.

III. Returns and Exchanges

  1. Return Policy: We accept returns of unused and unopened items within 30 days from the date of purchase. The item must be returned in its original packaging with all included accessories and documentation. To initiate a return, you must contact us to obtain a return authorization number (RAN). Returns without an RAN will not be accepted.

  2. Return Shipping Costs: Customers are responsible for all return shipping costs unless the product is defective or we made an error in filling your order. In the case of a defective product, we will provide a prepaid shipping label.

  3. Refunds: Upon receipt of the returned item and confirmation of its condition, we will issue a full refund to your original method of payment within 7-10 business days. Refunds do not include any shipping fees.

  4. Exchanges: If you would like to exchange your item for a different product, you must return the original item following our return procedure and place a new order for the desired item.

  5. Non-Returnable Items: Certain items, including but not limited to, gift cards, software, and used items, are not eligible for return or exchange.

  6. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately within 7 days of receipt, providing photos and a detailed description of the issue. We will either replace the item or provide a refund, depending on availability and your preference.

IV. Warranty

  1. Product Warranty: Snapkreva offers a limited warranty on all new products for a period of one year from the date of purchase, unless specified otherwise. This warranty covers manufacturing defects and does not cover damage caused by misuse, accidents, neglect, or unauthorized repairs.

  2. Warranty Claim: To make a warranty claim, contact us with your original receipt and a description of the issue. We will provide instructions on how to return the item for assessment. If the claim is determined to be covered by our warranty, we will repair or replace the item, depending on availability.

  3. Third-Party Warranties: Some products may come with an additional warranty from the manufacturer. You are responsible for following the terms of any third-party warranty.

V. Privacy and Data Protection

  1. Data Collection: We collect personal information such as name, address, email, and payment details to process your order and manage your account. This data is securely stored and processed in compliance with our privacy policy. We do not sell your personal information to third parties.

  2. Data Usage: We use your data to communicate with you about your orders, provide customer support, and send you promotional information if you have opted-in to receive it. You can opt-out of receiving marketing emails at any time by contacting us.

  3. Data Protection: We take the security of your personal data seriously and use industry-standard security protocols to prevent unauthorized access or disclosure.

  4. Third-Party Links: Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to read their privacy policies before providing any personal information.

VI. Intellectual Property

  1. Copyright: All content on the Snapkreva website, including but not limited to text, images, graphics, and logos, is the property of Snapkreva and is protected by copyright laws. You may not reproduce, distribute, or use our content without prior written consent.

  2. Trademarks: The Snapkreva name, logo, and other related trademarks are the property of Snapkreva and may not be used without permission.

VII. Limitation of Liability

  1. Disclaimer: Snapkreva is not responsible for any damages, direct or indirect, arising from the use of our products or services. Our liability is limited to the amount paid by you for the specific item.

  2. User Responsibility: It is your responsibility to use our products in accordance with manufacturer guidelines and applicable laws. Snapkreva will not be liable for any misuse or improper handling of our products.

  3. Third-Party Links: We are not responsible for the content or services provided by any third-party website linked from our site.

VIII. Governing Law

  1. Jurisdiction: This sales policy is governed by the laws of the State of Hawaii, United States.

  2. Disputes: Any disputes arising from this policy will be resolved in a court of competent jurisdiction located in Hawaii.

IX. Modifications to Policy

Snapkreva reserves the right to modify this sales policy at any time without notice. Any changes to the policy will be effective immediately upon posting on our website. We recommend checking this page periodically to stay informed about the latest changes.

X. Customer Service

We are committed to providing exceptional customer service. If you have any questions or concerns regarding this policy, an order, or a product, please contact our customer service team at:

We appreciate your business and thank you for choosing Snapkreva.