SHIPPING POLICY

Effective Date: January 14, 2025

Introduction

At Snapkreva, we are committed to providing a reliable and efficient shipping experience for all our customers. This Shipping Policy outlines our shipping methods, delivery times, shipping costs, and other important information related to the shipment of products purchased on our website, snapkreva.com, or in-store. We encourage you to read this policy carefully before placing an order. By placing an order with Snapkreva, you acknowledge that you have read, understood, and agreed to the terms outlined in this policy. This policy is subject to change without notice, and it is the responsibility of the customer to review this policy periodically for updates.

Contact Information

If you have any questions or concerns about this Shipping Policy, please contact us at:

I. Shipping Methods

  1. Standard Shipping: Our standard shipping option typically uses ground shipping services with major carriers such as USPS, FedEx, and UPS.

  2. Expedited Shipping: We offer expedited shipping options for faster delivery. These options may include overnight or 2-day shipping services.

  3. International Shipping: We ship to select international locations. International shipping costs and delivery times vary based on the destination. Please see our international shipping section for more details.

  4. In-Store Pickup: We offer the option for customers to pick up their online orders at our retail location, if available. Customers will be notified when their order is ready for pickup.

  5. Carrier Selection: We reserve the right to select the most appropriate carrier for your shipment, depending on factors such as your location, delivery time requirements, and package size and weight.

II. Shipping Costs

  1. Calculation: Shipping costs are calculated based on the following factors:

    • Destination (shipping address)

    • Weight of the order

    • Size of the package

    • Shipping method chosen

  2. Cost Display: Shipping costs will be displayed at checkout before you finalize your order.

  3. Free Shipping: We may offer free shipping promotions for orders that meet specific criteria, such as a minimum purchase amount. These promotions will be communicated on our website.

  4. Promotional Shipping: From time to time, Snapkreva may offer promotional shipping rates. Please check our website and promotional materials for current offers.

  5. Additional Fees: Additional fees may apply for certain services, such as oversized packages, remote locations, and special handling requests.

III. Delivery Times

  1. Estimated Delivery: Estimated delivery times are provided at checkout and in your order confirmation email. Please note that delivery times are estimates and not guarantees.

  2. Processing Time: Orders are generally processed and shipped within 1-2 business days of payment confirmation.

  3. Transit Time: Transit time depends on the shipping method chosen and the destination.

    • Standard Shipping: Typically, standard shipping takes 3-7 business days within the contiguous United States.

    • Expedited Shipping: Expedited shipping typically takes 1-3 business days within the contiguous United States.

    • International Shipping: International shipping delivery times vary greatly depending on the destination and customs procedures.

  4. Weekend and Holiday Deliveries: We do not guarantee deliveries on weekends or holidays.

  5. Delays: Delivery delays may occur due to weather conditions, carrier issues, customs inspections, and other unforeseen circumstances. Snapkreva is not responsible for delays caused by factors beyond our control.

  6. Order Tracking: Once your order ships, we will provide a tracking number via email. Use this number to monitor the delivery progress of your package on the carrier’s website.

  7. Signature Requirements: Some deliveries may require a signature upon receipt. If you are not available to receive your package, the carrier may attempt delivery on another day or provide instructions for pickup at a local facility.

IV. Shipping Address and Information

  1. Accurate Information: It is your responsibility to provide accurate and complete shipping information. Please double-check your shipping address before finalizing your order.

  2. Address Changes: Please contact us immediately if you need to make changes to your shipping address. Once an order has been shipped, changes may not be possible.

  3. Undeliverable Packages: If a package is returned to us as undeliverable due to incorrect or incomplete address information, you will be responsible for any additional shipping charges to reship the package to a corrected address.

  4. P.O. Boxes: We may not be able to ship to P.O. Boxes, depending on the carrier and the size/weight of your order. Please contact us before shipping to a P.O. Box if you are not sure.

V. International Shipping

  1. Availability: We ship to select international destinations. You can verify if we ship to your location at checkout.

  2. Shipping Costs: International shipping costs are calculated based on the destination, weight, size, and shipping method. These costs will be displayed at checkout.

  3. Customs and Import Duties: You are responsible for any customs fees, import duties, taxes, or other charges that may be imposed by your country’s customs authorities. Snapkreva is not responsible for these charges.

  4. Customs Clearance: Customs procedures may cause delays in delivery. Snapkreva is not responsible for any delays due to customs clearance.

  5. Restricted Items: Certain products may be restricted or prohibited by the customs laws of your country. Please check your local regulations before placing an order.

  6. Tracking: Tracking information for international shipments may be limited or not available depending on the carrier and destination country.

VI. Order Tracking

  1. Tracking Number: Once your order has shipped, you will receive a tracking number via email.

  2. Tracking Information: You can track your order on the carrier’s website using the tracking number provided.

  3. Delivery Updates: The carrier’s tracking system will provide updates on the location and status of your package.

  4. Shipping Notifications: Snapkreva provides shipping and delivery notifications via email.

VII. Lost or Damaged Shipments

  1. Lost Packages: If your package is lost in transit, please contact us immediately. We will work with the carrier to locate the package and initiate a claim if necessary.

  2. Damaged Packages: If you receive a package that is damaged, please contact us within 7 days of receipt. Provide clear photos of the damaged package and its contents.

  3. Resolution: We will work with you to resolve any issues with lost or damaged packages. This may include replacing the item, providing a refund, or filing a claim with the carrier.

VIII. Policy Changes

Snapkreva reserves the right to modify this Shipping Policy at any time without prior notice. Any changes to this policy will be effective immediately upon posting on our website. We recommend that you review this policy regularly to stay informed of any updates.

IX. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us using the information below:

We are here to assist you with your shipping needs. Thank you for choosing Snapkreva.